Tuesday, November 29, 2011

10 Defense techniques against evil clients

Click image to enlarge

More defense techniques coming soon in Mox's Illustrated Guide to Freelance Translation.

10 comments:

  1. AnonymousNovember 29, 2011 at 10:29 AM

    Clever! The logic of both answers at the end is simple, brilliant and funny. I wish there were seminars like this one, with practical demonstrations included. Translation seminars I have attended to were often too focused on theory.

    ReplyDelete
  2. Sarah DillonNovember 29, 2011 at 11:39 AM

    LOL! @Anonymous, you need to attend some of our eCPD Webinars! This sounds just (a bit) like our recent event on negotiation skills for freelance translators :D

    ReplyDelete
  3. Lorena VicenteNovember 29, 2011 at 11:55 AM

    Not bad, Mox!

    ReplyDelete
  4. AnonymousNovember 29, 2011 at 3:24 PM

    Thanks Sarah. I will definitely have a look at your webinars.

    ReplyDelete
  5. ThomasNovember 29, 2011 at 4:33 PM

    Brilliant, once again. I love the "Then you'd better get used to my rates" response!

    ReplyDelete
  6. AnonymousNovember 29, 2011 at 7:08 PM

    Wow, I couldn't agree more! And haven't we heard them all... Thanks, Mox, for making my day!

    ReplyDelete
  7. Kaja GrzegorczynNovember 29, 2011 at 10:46 PM

    Ha, I will definitely try these techniques next time I hear similar suggestions and keep you posted on the results :) Any suggestions how to parry the persistent question for "competitive rates"?

    ReplyDelete
  8. KytkosaurusNovember 30, 2011 at 1:04 PM

    Kaja: This is my competitive rate. With lower rates, your assignments will be no competition to staying in bed.

    ReplyDelete
  9. Website translatorDecember 2, 2011 at 8:28 PM

    Alejandro, that's really fun! I specially love that "get used to my rates".

    I once got a complaint from one agency that HIS customer was so pissed off because the gender of a standard sentence in a parts list (repeated a few hundred times throughout the text) was most of the time wrong in Spanish, because sometimes the gender of the part was male, and in other cases female, but the "repetition" was always male.

    So I pointed out that I was perfectly aware of that, but since he did not pay for repetitions I simply did not check or correct it. (After all, I don't work for free).

    He eventually had to pay me (again) to correct all the repetitions, which actually did cost him more because I charged for reviewing all the text. Tough luck!

    (He paid, but I never got an order from him again. Good riddance!)

    ReplyDelete
  10. Judy Jenner and Dagmar JennerDecember 5, 2011 at 5:18 PM

    I think Sarah might have been referring to my "Pricing Strategies for Translators" webinar. Mox could help teach it. This might be our very favorite cartoon thus far.

    ReplyDelete

Dear Spammers, your comments will be deleted and marked as spam.
Dear colleagues, I will not be able to reply to your questions. It was too much time consuming.

Subscribe to: Post Comments (Atom)